Tools
We keep the stack deliberately small. If you find yourself wanting a tenth tool, that is usually a sign something else is wrong.
| Tool | What it is for | How to get access | Owner |
|---|---|---|---|
| Brightloom admin | The product itself — every clinic, every slot, every offer | Dana creates your account on day one; Priya grants clinic-level access | Dana Whitfield |
| Quillbase | Support inbox and customer conversation history | Ask Lena; she will assign you a seat and a triage rota slot in week two | Lena Brix |
| Slack | Everyday conversation. Channels are public by default | Invite is in your welcome email | Dana Whitfield |
| Notion | Docs, runbooks, and this guide. The source of truth for process | Invite is in your welcome email | Priya Wendt |
| Linear | Product and engineering work. You will file bugs here, with evidence | Ask Devon; read the bug-filing note in Notion first | Devon Okafor |
| Metabase | Clinic metrics, fill rates, and the numbers you will quote to customers | Ask Devon for the read-only role | Devon Okafor |
| Google Workspace | Email, calendar, docs, shared drive | Set up before your first day; Dana has your password | Dana Whitfield |
| 1Password | Every credential. Nothing goes in Slack, ever | Dana sends the invite on day one — do this first | Dana Whitfield |
If you are blocked on access for more than a couple of hours, say so in the team channel rather than waiting politely. Access problems are the most common reason a first week goes badly, and they are the easiest to fix.