Checklist

Your first two weeks

Print it, tick it, ignore the parts that stop making sense — then tell Priya which parts those were so we can fix the guide for the next person.

Day 1 — Monday

Set up 1Password before anything elseEvery other credential lives inside it
Join Monday standup at 09:30 and say hello
Walk one real clinic end to end with Priya
Lunch with Mara
Shadow an hour of support with Lena, in silence

Days 2–3

Read the last four incident postmortemsStart with INC-2038, the SMS one. It explains how we behave under pressure
Get Metabase access and find the fill-rate dashboard yourself
Sit in on two customer calls without speaking
Meet Dr. Sowande about clinical guardrails

Days 4–5

Answer three support tickets, reviewed by Lena before sending
Attend Thursday demo hour
Write your first Friday status noteThree lines is plenty. What you learned, what confused you, what is blocked
List every part of this guide that was wrong or unclear

Week 2

Onboard one clinic yourself, with Priya watching
Take a support triage slot on Tuesday
Bring one customer pattern to Wednesday product review, with evidence
File one bug in Linear, properly, with reproduction steps
Have your first weekly one-to-one with PriyaBring the confusion list. That is the agenda