Rituals
Five recurring things, four of which are short. Anything not on this page is optional, including most one-off meeting invitations — declining with a reason is normal here.
Otherwise clear — protected for customer calls.
Anyone can show anything, finished or not.
Standup is blockers only, not status. If you are not blocked, say “nothing blocked” and stop talking.
Numbers review is where MRR, clinics, churn, and NPS get read out loud. Once you own churn reporting, you will read that number.
Support triage is twenty minutes deciding what the week’s support pattern is telling us. This becomes yours in month two.
Product review is where you bring the three things customers said most, with evidence. Coming without evidence is the one thing that annoys people here.
Demo hour is deliberately low stakes. Broken things are welcome; nobody has ever been criticised for showing something rough.