Solution
One agent, three moves, no human in the loop.
Brightloom sits on the practice management system a clinic already uses and turns every cancellation into a confirmed booking automatically.
Step 01Detects the cancellation the moment it lands in the PMS — no polling, no CSV.
Step 02Ranks the waitlist on clinical urgency, travel time, and past reliability.
Step 03Texts the best-matched patient, holds the slot 20 minutes, writes the booking back.
Median time from cancellation to confirmed replacement: 3 min 48 s.