Revenue grew 25% in the quarter and finished 8% below plan. The shortfall is entirely explained by clinic count: we added fifteen clinics against a plan of twenty-two, and our average revenue per clinic was slightly ahead of plan. The plan itself was set from an exceptional March and, in hindsight, was not a forecast.

Two metrics moved against us. Churn crossed 1.0% on the loss of one single-site clinic that closed its practice, and NPS fell three points; every detractor comment referenced SMS delivery, which was a defect we fixed on Jul 18. Onboarding time is the quarter’s clear win — nine days to four — and it is the reason Q3 clinic additions should exceed Q2 without additional headcount.