Highlights

1. Onboarding time more than halved

   We replaced a fourteen-step configuration checklist with a single import that infers providers, rooms, and appointment types. Median go-live fell from nine days to four, and two clinics went live on the day they signed.

   Evidence: onboarding cohort analysis, Jun–Jul 2026; 15 of 15 new clinics live inside five days.

2. Net revenue retention reached 118%

   Expansion came from multi-location groups adding sites rather than price increases. Lakeshore added two clinics and Merridew expanded from two pilot sites to a twelve-site rollout decision.

   Evidence: expansion bookings ledger, Q2 2026; $6.4k of the $8.3k MRR increase came from existing customers.

3. Referral share held at half of new business

   Thirty-one of sixty-three live clinics arrived by referral from another clinic, with no referral programme and no incentive. Customer acquisition cost fell 22% quarter over quarter as a result.

   Evidence: attribution review, Jul 2026; CAC $1,840 down from $2,360.