Team
Three people, all of whom you will meet at kickoff. There is no account manager layer; you talk to the people doing the work.
Engagement lead · 60% allocated
Twelve years redesigning operational processes for food and beverage businesses. He will run both workshops and write the findings memo. Your main contact throughout.
Process designer · 50% allocated
Does the interviews, the shadowing, and the measurement. She built the intake process a fourteen-site clinic group still runs, and she is the one who will notice what nobody tells us.
Documentation & training · 25% allocated
Writes the process document and runs the training. He insists on documentation living in your tools rather than ours, which is why handovers hold after we leave.
If any named person becomes unavailable, we will propose a replacement and you may decline them. Substitution without your agreement is not something we do.