Customer onboarding revamp

Prepared for Fernhollow Coffee Co. by Brightloom Studio LLC

Issued Jul 29 2026 · valid for 30 days · ten-week engagement · $48,000 fixed fee. This document is both the proposal and, once countersigned, the statement of work.

What this engagement is for

Cut the time from a wholesale enquiry to a first order from eleven days to under four.
Replace three disconnected intake steps with one path that a single person can run.
Give the wholesale team a written process they own after we leave, not a document they inherit.
Leave Fernhollow able to onboard a new wholesale account without asking us anything.