Rewrite this opening question so it is not a yes/no

1. Take the question “Is the waitlist tool working for you?”
2. Write three replacements: one about their morning, one about a specific patient, one about what they stopped doing.
3. Read all three aloud to your partner. Keep the one that made them talk longest.

Common mistake: Writing a question that is technically open but still generic: “How are things going?” is a yes/no question wearing a coat.