Brightloom — Q3 2026 OKRs

Three objectives, ten key results · week 4 of 13

Updated Mon 27 Jul, 09:00 ET

Make onboarding invisible

Mara ChenHigh confidence
Median go-live timeFrom 9 days at the start of Q2

4 daysTarget 2 days

58%

Self-serve setup completionPercentage of clinics that finish setup without a call

40%Target 75%

31%

Clinics live per weekTrailing four-week average

2.4Target 4.0

60%

Make recovery automatic, not assisted

Devon OkaforMedium confidence
Clinics with auto-fill enabledFirst ten clinics, guardrails reviewed individually

6Target 10

60%

Slots recovered per clinic per weekMeasured on enabled clinics only

4.2Target 6.0

70%

Median cancellation to confirmationAlready inside target; hold it as volume grows

3m 48sTarget 4m 00s

100%

Patient opt-out rateCounter-metric — must not rise as volume grows

1.4%Target under 2%

100%

Be safe to buy for a 20-site group

Priya WendtLow confidence
SOC 2 Type II reportAudit window opens Aug 17, report due Nov 6

Audit not startedTarget Report issued

12%

Security reviews clearedBoth blocked on the Type II report

0Target 2

0%

SSO enabled for enterprise identity providersTwo remaining providers scheduled for Q4

1Target 3

33%