Brightloom — weekly numbers

Week of Jul 27 2026 · compared with week of Jul 20

Updated Mon 27 Jul, 08:15 ET

Monthly recurring revenue

$41,200

4.1%

Two clinic groups upgraded to the multi-location plan.

Active clinics

63

+2

Lakeshore added its Weaverville and Arden sites.

Net promoter score

54

−3

Three detractors all cited SMS delivery delays.

Median support reply

2h 10m

−18m

Triage rota moved an hour earlier on Mondays.

Monthly churn

1.1%

0.0

One single-site clinic closed; no logo losses.

Trials started

38

+9

Benchmark report drove 14 trials in three days.

MRR, trailing 12 weeks

Thousands of dollars, end of week

Sources: Stripe (revenue), Brightloom admin (clinics, trials), Delighted (NPS), Quillbase (support).Owner: Devon Okafor