Where the day goes
Your front desks are the busiest call centre in the building.
31%
of no-shows and late cancellations at multi-site groups are recoverable — the slot is still fillable when it opens.
90 min
lost per desk per day to outbound rebooking calls, by your own May time study.
12
locations, each solving this independently, with no shared waitlist and no shared view.
Your RFP, section 4.2, asks for “automated re-offer of cancelled appointments to a prioritised waiting list.” That is the whole of this conversation.