Merridew Health × BrightloomQ2 2026 review

Open issues

Everything currently wrong, in one place.

IssueStatusOwnerETA
SMS deliverability in two regions — duplicate reminders sent for eleven days in JuneFix shippingInes OkonkwoAug 8 2026
Provider mapping for two locum physicians is manual each weekIn progressPriya WendtAug 15 2026
Reporting export lacks a per-provider breakdown Dr. Lau asked forIn progressMara ChenSep 1 2026
No Spanish-language message template — blocks the Monroe Road siteNot startedMara ChenSep 30 2026
Single sign-on not enabled for your identity providerNot startedDevon OkaforOct 2026

The June SMS defect was ours and we should have caught it in a day. The postmortem is attached to this review.