Deliverables
Everything listed here is included in the fixed fee. Anything not listed here is not included, and we would rather say that plainly now than negotiate it in week eight.
| Deliverable | Description | Format | Phase |
|---|---|---|---|
| Current-state map | Every step, handoff, and delay in today’s wholesale intake, with measured timings | PDF + editable file | 01 |
| Findings memo | One page: what is slow, why, and what we propose changing first | Document | 01 |
| New intake form | Single wholesale enquiry form, tested on four real enquiries | Working form | 02 |
| Pricing sheet | Wholesale tiers in one page a rep can send unaccompanied | PDF + editable file | 02 |
| Process document | The new path, step by step, with a named owner per step | In your tools | 02 |
| Message templates | Four templates: acknowledgement, quote, sample dispatch, first order | Editable text | 02 |
| Training sessions | Two 90-minute sessions with the wholesale and accounts teams | Live + recording | 03 |
| Final review | Measured before-and-after against the four-day target | Document + call | 03 |