Rank 01

Lakeshore Medical Partners

Primary care · 14 locations · North Carolina

91Fit score

Evidence

Hiring three front-desk coordinators at once

All three postings are for the same duties: check-in, phones, and “managing the appointment waitlist.” Two are backfills, one is net new. At their pay band that is roughly $132,000 of annual cost aimed directly at work Brightloom automates.

Source — Careers page, three posts dated Jul 9–Jul 21 2026

Operations director spoke publicly about no-shows

On a regional healthcare panel she described mornings as “triage by telephone” and named late cancellations as her top operational cost. She used the phrase “we lose the slot and the goodwill.”

Source — Carolinas Ambulatory Forum panel, Jun 26 2026

Added two sites in the last nine months

Weaverville opened in November, Arden in March. Both run the same PMS as the original twelve, which means a group-wide rollout is one integration, not fourteen.

Source — Company news page, Mar 2026

Already reachable — warm path exists

Their Weaverville office manager attended our benchmark webinar in June and asked two questions about waitlist ranking.

Source — Webinar attendance, Jun 18 2026

Entry angle

Their three open coordinator roles cost more than the entire group would pay us. Open with the arithmetic, not the product.

First touch — draftSaw you are hiring three coordinators for check-in and waitlist duty. Before you fill the third one — two of our 14-site groups cover that waitlist work automatically and recover about six slots per clinic a week. Worth twenty minutes with your Weaverville manager, who already knows us?

Who to contact

Dr. Amara DialloManaging partner — economic buyer

Signs above $60k. Cares about clinician time, not software.

Joanna MirelesDirector of Operations — champion

The panel quote is hers. Start here.

Tomas KrallWeaverville office manager — warm contact

Attended the June webinar; asked about ranking logic.